Privacy Policy
At Pulse Pilates, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website and contact us via WhatsApp for renting or purchasing our Pilates products.
1. Information We Collect
Personal Information:
When you contact us via WhatsApp, we may collect the following personal information from you:
• Name
• WhatsApp Phone Number
• Email Address (if provided)
• Order or Rental Details
Device Information:
When you visit our Site, we may collect information about your device and how you interact with our Site, which includes:
• IP Address
• Browser Type
• Time Zone
• Operating System
• Referring URLs
• Date and Time of Access
• Clickstream Data
Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this Site may become inaccessible or not function properly.
2. How We Use Your Information
We use your personal information to:
• Respond to your inquiries and provide customer support via WhatsApp.
• Manage your orders and rentals, including arranging delivery and handling returns.
• Communicate with you about your orders, rentals, and any inquiries.
• Send you promotional offers, newsletters, and marketing communications (you can opt-out at any time).
• Improve our website, products, and services based on your feedback and interactions.
• Protect our Site and business from fraud and other illegal activities.
3. Sharing Your Information
We may share your personal information with:
• Service Providers: Third-party vendors who help us operate our business, such as payment processors, shipping companies, and marketing service providers. These partners are contractually obligated to keep your information confidential and use it only for the services they provide.
• Legal Obligations: Law enforcement or regulatory agencies if required to comply with applicable laws, regulations, or legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. This includes secure servers, SSL encryption, and regular security audits. While we strive to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal information is at your own risk.
5. Your Rights
You have the right to:
• Access and Correct: Request access to and correct any inaccuracies in your personal information.
• Delete: Request the deletion of your personal information, subject to certain exceptions required by law.
• Opt-Out: Unsubscribe from our marketing communications at any time by following the opt-out instructions in the email or contacting us directly.
• Restrict Processing: Request the restriction of processing of your personal information under certain circumstances.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes on this page and update the effective date accordingly. Your continued use of the Site after any changes constitutes your acceptance of the new Privacy Policy.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Pulse Pilates Sdn. Bhd. (1569742-U)
Level 2 A2-30, Sentul Point, 8, Jln Sentul Pasar, Sentul, 51000 Kuala Lumpur
+6018-929 4693