At Pulse Pilates, we strive to provide high-quality products and services. If you are not entirely satisfied with your purchase or rental, we are here to help. Please read our refund policy carefully.

 

1. Returns

Rental Products:

You have [14] calendar days to return a rented item from the date you received it. To be eligible for a return, the item must be unused and in the same condition that you received it, including in its original packaging.

 

Purchased Products:

You have [30] calendar days to return a purchased item from the date you received it. To be eligible for a return, the item must be unused and in the same condition that you received it, including in its original packaging.

 

2. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

 

3. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

4. Non-Refundable Items

Certain items are non-refundable and non-returnable, including:

 

• Gift cards

• Downloadable software products

• Some health and personal care items

 

5. Exchanges

If you need to exchange an item, please contact us via WhatsApp at [Your WhatsApp Number] and send your item to: [Your Address]. We will process your exchange as quickly as possible once we receive and inspect the item.

 

6. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us via WhatsApp at +6018-929 4693 or email us at pilatesreformer.my@gmail.com.